Privacy Policy

This Privacy Policy explains how Ars Club (“Ars Club”, “we”, “us” or “our”) handles personal information when you use our website, place an order or contact us.

We handle personal information in accordance with applicable Australian privacy laws.

Information We Collect

We may collect information such as your name, email, phone number, billing and shipping address, order and transaction details, payment-related information, customer service communications, products you view or purchase, and technical information such as IP address, browser, device and cookie data.

We collect information directly from you, automatically through the website and from service providers that assist us in operating our store.

Payment details may be processed directly by payment providers and we do not necessarily receive or store complete payment card information.

Where practicable, you may interact with us anonymously or using a pseudonym. Identifying information is generally required to process orders, deliveries, returns, refunds and customer service requests.

How We Use Information

We may use personal information to process payments and orders, arrange fulfilment and delivery, provide tracking and customer support, manage returns and refunds, operate and improve the website, prevent fraud, comply with legal obligations and send marketing where permitted by law.

Sharing & Overseas Processing

We may share information where reasonably necessary with Shopify, payment providers, analytics and advertising providers, customer service providers, logistics providers, international service and fulfilment partners and other service providers that help us operate our business.

Some providers may operate or process information outside Australia. Where applicable, we take reasonable steps in connection with overseas disclosures in accordance with applicable Australian privacy laws.

We may also disclose information where required or permitted by law.

Cookies & Marketing

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, analyse performance and support advertising.

We may send marketing emails or SMS where you have consented or where otherwise permitted by law. Providing a phone number for an order allows us to use it for transactional order, shipping and delivery communications; it does not by itself mean that you have agreed to receive marketing SMS.

You may unsubscribe from marketing using the opt-out method provided in the message.

Security & Retention

We use reasonable safeguards designed to protect personal information, but no electronic transmission or storage method is completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer service, fraud prevention, dispute resolution and legal, accounting or regulatory requirements.

Access, Correction & Complaints

You may email support@arsclub.shop to request access to or correction of personal information we hold about you, or to ask us to delete information that is no longer required, subject to information we are required or permitted to retain. We may verify your identity before processing a request.

If you have a privacy complaint, contact us and we will review it and respond within a reasonable time. Where applicable, you may also contact the relevant Australian privacy regulator.

Children

Our products are intended to be purchased by adults. We do not knowingly seek to collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The current version will be published on the website.

Contact

For privacy questions or requests, email support@arsclub.shop.